B O U G I E G I R L C O S M E T I C S

When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1-2 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the USPS site. To track the order, click on the tracking number provided in the email 24-48 hours after you receive the tracking number for an update. If the tracking has not updated, please do not call the Post Office. They will not have any additional information to provide you. Sometimes tracking does not update right away. This does not mean your order has not shipped. It simply means the post office has not scanned the package. Please allow up to 2-4 business days (USA) for your order to arrive after you received the tracking number. International orders may take 15-20 business days to arrive. If this time has passed, and your order has not been delivered, please email me at bougiegirlstudios@gmail.com. At times, you may receive a tracking number after normal business hours or during the weekend. This means your order has been processed and will be shipped the next business day. If you have not received and email with your tracking number after 3 business days, please check your junk/spam inbox then contact us. Shipping emails are sent to the email address you entered at checkout when placing your order. Please be sure to enter the correct email address at checkout. Also, please be sure your mailing address is complete and correct (including apt and house numbers) as we may not be able to change your address once the order is completed.

I ship via USPS (United States Postal Service) with Priority shipping to the USA (2-4 business days). International orders may take up to 15 business days or longer to arrive. Priority shipping can take 3-7 days longer than normal to deliver during the holidays (especially during the month of December). You may track your order by visiting www.USPS.com. Bougie Girl Cosmetics is not responsible or liable for any US Postal Service errors during transit, including damage and loss of package, and for any “reasonable” delay beyond our advertised delivery time-frames.

All orders are processed and shipped on business days only, Monday through Friday, excluding major holidays. Orders placed on Saturday, Sunday, after normal business hours ( 7am – 7pm) or Holidays will be processed on the next business day. Most orders are processed with 24-48 hours after receipt. Longer delays may apply depending on volume and time of year. Your confirmation email from Bougie Girl Cosmetics will indicate an actual processing time frame.

First, please check the status of the tracking number provided to you. If it states your package is undeliverable, please email us at bougiegirlstudios@gmail.com and you will be instructed on how to proceed. If we get your package in the mail, we will contact you via email to request an updated shipping address so your products can be resent to you. A small return shipping fee will be invoiced to you to cover return shipping costs due to the invalid/undeliverable address provided to us. This will need to be paid prior to us re-shipping your package. Please be sure to enter your address correctly to avoid delays in receiving your order.

Yes! We ship Internationally/Worldwide. All shipments to International addresses are sent via USPS.

We accept payments via Credit Card and PayPal in US Dollars only. PayPal allows customers to pay using their credit and debit cards, PayPal account balances, and bank accounts securely without sharing your personal information. Please be sure your billing and shipping address match your card to avoid delays. We're Sorry, We Do Not Accept: - CODs - Layaway plan - Personal Checks - Money Orders **Please note PayPal” E-Check” payments take an additional 5 business days to process. PayPal will not allow us to ship your order until they verify your payment has cleared.

Bougie Girl Cosmetics respects your privacy. The information you provide will not be given to any third party.

At this time, purchases can only be made online at www.bougiegirlstudios.com

No! Bougie Girl Cosmetics are not tested on animals. All ingredients are listed.

We attempt to be as accurate as possible when describing our products online. Please keep in mind that monitors display colors differently. All items are photos taken of the actual item and are not digitally made, graphics or Photoshopped. Try setting your monitor to a resolution of 1024 x 768 or higher (1280 x 800, etc.). Check your computer documentation for the optimum setting for your particular monitor. This site is best viewed with Safari, Google Chrome, Firefox, or Internet Explorer 8.0 or higher and a minimum monitor resolution of 1024 x 768. Please feel free to email us at bougiegirlstudis@gmail.com with questions about specific colors, and we will be happy to provide you with any additional description that is available prior to making your purchase.

For information regarding wholesale orders, please email bougiegirlstudios@gmail.com.

Periodically, Bougie Girl Cosmetics will offer promotional codes. One (1) Offer Code may be used per order. Coupon codes cannot be applied to sale or bundled items. Any current codes CANNOT be applied to a previous purchase. Adjustments will not be made. The coupon code is entered at check out. To ensure you are notified of any new items, sales and promotions please join the VIP list.

For questions regarding the status of your order, or any other questions, please email us at bougiegirlstudios@gmail.com

We will gladly accept exchanges only within 5 days of receiving your order. Items must be unused with seals intact. We will not accept any exchanges that are unsealed and or used. We reserve the right not to accept an exchange for any reason. Customers are responsible for return shipping cost unless the issue is on our end. A small fee will be invoiced to you to mail the exchanged item back to you. We do not give refunds or credits at this time. All sales are final. Please email bougiegirlstudios@gmail.com for any other questions or concerns. A representative will respond within 24-48 hours.

While Bougie Girl Cosmetics try our best to process your order as quickly as possible, sometimes human errors can occur in fulfilling an order. Other times, the merchandise may be damaged during the shipping process. In these situations we want to do everything we can to fix the error as quickly as possible. If we made an error in the fulfillment of your order (e.g. you received an item you did not order), follow the instructions below. We will let you know what we can do and the time frame in which we can do it. In either case, we will need the incorrect item returned to us in new, sealed and unused condition. Go to the Return Policy for more details about returning your package. All items are thoroughly checked and weighed prior to shipping. If an item is damaged, missing pieces or wrong item sent in shipping, please contact Bougie Girl Cosmetics within 24 hours from the date you received the package. Please be sure you checked the entire contents of your package. If you do not contact us within 24 hours, Bougie Girl Cosmetics will not be responsible for the items. *We reserve the right not to accept certain damaged items. We have no control of the weather. Please do not leave lipstick in direct heat for a long period of time as this may cause it to melt.

We will attempt to make the change to your order within the same day your order is made. Please keep in mind if you are attempting to make a change to an item (choosing a different color), please be sure it is of equal or lesser value. If you make an error or you want to cancel your order after it has been processed and shipped, our apologies, but we will not be able to cancel the order or issue a refund. Please email bougiegirlstudios@gmail.com.